What are the terms and conditions of membership?
1. Membership is valid 15 days after registration is received with payment.
2. Members are entitled to transport by an Air Evac Lifeteam (AEL) helicopter to the closest appropriate medical facility for medical conditions that are deemed by an attending medical professional to be life- or limb-threatening, or that could lead to permanent disability.
3. A patient's medical condition will dictate whether or not air transportation is in the best interest of the patient's health and well-being. In certain conditions of compromised health, AEL will have the sole responsibility for determining whether or not a patient is flown.
4. AEL is not an insurance company. AEL membership is not an insurance policy and cannot be considered as a secondary insurance coverage or a supplement to any insurance coverage.
5. Membership provides prepaid protection against all covered air ambulance costs that exceed any insurance or medical benefits you may have. Members that carry insurance or medical benefits that cover the costs of ambulance services are financially liable for the costs of services up to the limit of available insurance coverage. In return for payment of the membership fee, AEL will waive all costs not covered by any insurance or benefits you may have.
6. AEL reserves the right to directly bill the appropriate benefits provider for services rendered. Members agree to remit to AEL amy payment received from benefit providers for air medical services provided by AEL.
7. AEL will not be responsible for payment for services provided by any other ambulance service.
8. Federal Aviation Administration restrictions prohibit AEL from transporting patients weighing over 400 pounds, or flying in inclement weather conditions. The primary determinant of whether to accept a flight regardless of the factor, be it patient size, weather conditions, or some other factor is always the safety of the patient and our medical flight crews.
9. AEL services may not be available at the time of request for services due to factors beyond AEL's control, such as use of the appropriate aircraft by another patient or circumstances governed by operational requirements such as regulations and maintenance.
10. AEL members agree to arbitrate any and all claims, controversies or disputes against each other arising our of, or relating to AEL membership even if the dispute arises after membership lapse. Arbitation would include any and all claims that an AEL member may bring against AEL's employees, agents, affiliates or other representatives of the company. The Federal Arbitation Act applies to this agreement and its provisions, not state law, govern all questions of whether a claim is subject to arbitration.
Your membership becomes valid 15 days after registration is received with your payment. |